Finess Group Terms & Conditions of Engagement

These Terms & Conditions govern all services, supply, and installation works provided by Finess Group, including but not limited to joinery manufacturing, residential and commercial fit-outs, and turnkey project delivery.

1. Scope of Services

1.1 Finess Group provides design, manufacturing, supply, and installation of kitchens, wardrobes, bespoke joinery, office furniture, and full commercial or residential fit-out services.

1.2 Any services provided will be delivered according to a documented and agreed Scope of Works (SOW), including layout drawings, material selections, hardware choices, and site-specific requirements.

1.3 The client is responsible for reviewing and approving the SOW prior to commencement. Any variations requested after approval must be confirmed in writing and may incur additional costs and time extensions.

2. Turnkey Fit-Outs

2.1 Turnkey projects include end-to-end delivery, incorporating design, manufacture, supply, installation, site management, and handover.

2.2 Parameters for turnkey fit-outs:

  • The full scope must be agreed in writing before commencement.

  • Site readiness (structural, power, access) is the client’s responsibility.

  • Timeframes are subject to prompt decision-making, timely supply of third-party items, and unimpeded site access.

  • Fit-out includes standard fixtures, finishes, and fittings as per agreed specifications.

  • Coordination with external trades is only included where outlined in the approved SOW.

2.3 Any delays caused by the client, third-party trades, or unanticipated site conditions may result in project delays and additional charges.

3. Product Warranty

3.1 All products manufactured and supplied by Finess Group are covered by a 10-Year Product Warranty, covering manufacturing faults, material defects, and workmanship.

3.2 Additionally, any third-party or supply partner products used in projects are covered under their respective manufacturer warranties.

3.3 The warranty excludes:

  • Wear and tear from regular use

  • Water damage, misuse, or improper maintenance

  • Modifications made post-installation

  • Failures due to non-Finess installation

4. Manufacturing & Delivery Timeframes

4.1 Standard Items:

  • Manufacturing time: 14 working days

  • Delivery to site: within 20 working days from commencement of manufacturing

4.2 Bespoke or Custom Items:

  • Manufacturing time: 20 working days

  • Delivery to site: within 25 working days from commencement of manufacturing

4.3 All timeframes are subject to material availability, confirmation of final designs, and approved client decisions.

5. Site Conditions & Access

5.1 All prices are based on the following:

  • All items are present and available on site at the time of installation

  • Clear and clean workspace provided

  • Access to site and services as required

  • Finess Group is responsible for removal of its own packaging and rubbish only

5.2 Exclusions from quoted pricing:

  • Removal or disposal of existing joinery or furniture

  • Engagement of other services (plumbing, electrical, gas, etc.) unless specifically included

  • Onsite customisation or alteration to new or existing items not agreed prior

6. Payment Terms

6.1 A 60% deposit is due upon acceptance of the proposal and prior to commencement of manufacturing.

6.2 The remaining 40% balance is due within 14 working days of completion of the project or installation works.

6.3 Failure to pay within the agreed terms may result in interest charges of 2% per month and suspension of further services.

6.4 Title of goods remains with Finess Group until full payment is received.

7. Acceptance of Terms

By proceeding with services from Finess Group, the client acknowledges and agrees to these Terms & Conditions. Any custom arrangements must be documented and mutually agreed in writing.

For more information or to discuss these terms further, please contact:

Finess Group
📧 admin@finessgroup.com
📞 (09)392-2271