Finess Group Terms & Conditions of Engagement

1. Scope of Services

1.1 Finess Group provides design, manufacturing, supply, and installation of kitchens, wardrobes, bespoke joinery, office furniture, and full commercial or residential fit-out services.

1.2 Any services provided will be delivered according to a documented and agreed Scope of Works (SOW), including layout drawings, material selections, hardware choices, and site-specific requirements.

1.3 The client is responsible for reviewing and approving the SOW prior to commencement. Any variations requested after approval must be confirmed in writing and may incur additional costs and time extensions.

2. Turnkey Fit-Outs

2.1 Turnkey projects include end-to-end delivery, incorporating design, manufacture, supply, installation, site management, and handover.

2.2 Parameters for turnkey fit-outs:

• The full scope must be agreed in writing before commencement.

• Site readiness (structural, power, access) is the client’s responsibility.

• Timeframes are subject to prompt decision-making, timely supply of third-party items, and unimpeded site access.

• Fit-out includes standard fixtures, finishes, and fittings as per agreed specifications.

• Coordination with external trades is only included where outlined in the approved SOW.

2.3 Any delays caused by the client, third-party trades, or unanticipated site conditions may result in project delays and additional charges.

3. Product Warranty

3.1 All products manufactured and supplied by Finess Group are covered by a 10-Year Product Warranty, covering manufacturing faults, material defects, and workmanship.

3.2 Additionally, any third-party or supply partner products used in projects are covered under their respective manufacturer warranties.

3.3 The warranty excludes:

• Wear and tear from regular use

• Water damage, misuse, or improper maintenance

• Modifications made post-installation

• Failures due to non-Finess installation

4. Manufacturing & Delivery Timeframes

4.1 Standard Items:

• Manufacturing time: 14 working days

• Delivery to site: within 20 working days from commencement of manufacturing

4.2 Bespoke or Custom Items:

• Manufacturing time: 20 working days

• Delivery to site: within 25 working days from commencement of manufacturing

4.3 All timeframes are subject to material availability, confirmation of final designs, and approved client decisions.

5. Site Conditions & Access

5.1 All prices are based on the following:

• All items are present and available on site at the time of installation

• Clear and clean workspace provided

• Access to site and services as required

• Finess Group is responsible for removal of its own packaging and rubbish only

5.2 Exclusions from quoted pricing:

• Removal or disposal of existing joinery or furniture

• Engagement of other services (plumbing, electrical, gas, etc.) unless specifically included

• Onsite customisation or alteration to new or existing items not agreed prior

6. Payment Terms

6.1 A 60% deposit is due upon acceptance of the proposal and prior to commencement of manufacturing.

6.2 The remaining 40% balance is due within 14 working days of completion of the project or installation works.

6.3 Failure to pay within the agreed terms may result in interest charges of 2% per month and suspension of further services.

6.4 Title of goods remains with Finess Group until full payment is received.

7. Acceptance of Terms

Finess Group – Terms & Conditions of Requested Work

(Short Version – Effective 1 July 2025)

1. Scope of Works
All requested work carried out by Finess Group is strictly based on the scope outlined in the accepted quotation or agreed project documentation. Work covers only the scope of work, products specified and excludes any demolition, removal, custom fitting, or modification of third-party items unless explicitly stated, or engagement of 3rd party contractors unless explicitly stated.

2. Fixed Pricing Policy
Finess Group prefers to price all jobs directly to ensure clarity of scope, fair costing, and efficiency in execution. Jobs submitted with fixed pricing not quoted by Finess Group will generally not be accepted, as they often lack detailed scope and lead to disputes over time, resources, and variation costs.

However, by prior written agreement, we may accept fixed-price work where the full scope, site conditions, inclusions, and exclusions are clearly defined. This must be arranged before commencement.

If variations to the agreed scope arise during the course of work, the attending Finess representative will notify our office, and a member of your team will be contacted to review and approve or decline the variation. Any approved additional works will be charged at $82 + GST per hour per Finess Employee, other trades will be billed at their standard charge out rate (Service Dependant) + Materials if required.

We reserve the right to pause work where scope clarity or variation approval is not provided in a timely manner.

3. Scheduling & Site Readiness
The requested work will proceed as per the scheduled start date. The client is responsible for ensuring the site is fully ready and accessible, including completion of all prerequisite trades (plumbing, electrical, etc.) where applicable and not managed by us, and provide clear access, and clean working areas.
We do not allow for delays outside our control. The following will incur extra charges if they affect our workflow:

• Other trades not completing work on time

• Product or material delivery delays

• Incomplete, inaccurate, or changed site conditions

4. Delay Charges & Variations
Where site readiness is not met, or unforeseen variations occur, Finess Group reserves the right to charge for:

• Downtime caused by delays

• Additional labour or site visits

• Work outside of the original agreed scope

Charges are billed at $82 + GST per hour per Finess Employee, other trades will be billed at their standard charge out rate (Service Dependant)  unless otherwise agreed in writing.

5. Communication & Variation Process
All variations, delays, or site issues must be communicated immediately to Finess Group. No additional or out-of-scope work will proceed without written approval. Failure to provide clear direction may result in works being paused.

6. Payment Terms
Payment is due strictly within 14 calendar days from the invoice date, unless other terms are agreed upon in writing prior to commencement or where a trade account is held. Variations and extras will be invoiced separately and must also be paid within 14 days, or prior arrangement.

7. Liability & Responsibility
Finess Group is not liable for any delays, damages, or additional costs arising from:

• Other trades or contractors

• Site inaccessibility

• Client-driven changes

• Delayed material supply or approvals

• Incomplete product deliveries not arranged by us

By confirming requested work, the client accepts these Terms & Conditions in full.

Finess Group – Terms & Conditions of Requested Work

(Long Version – Effective 1 July 2025)

These Terms & Conditions apply to all services provided by Finess Group, including but not limited to the installation of kitchens, joinery, wardrobes, office furniture or turnkey fitouts / building works or maintenance. By engaging our services, you agree to the following terms.

1. Scope of Work

1.1 These terms apply to the completion of:

• Kitchens (flat pack and custom)

• Wardrobes and storage systems

• Office furniture and commercial joinery

• Residential and commercial joinery components

• Turnkey fitouts / building works or maintenance

1.2 All work will be completed according to the approved scope, drawings, and specifications at time of booking.
1.3 Any variations must be approved in writing and may incur additional costs.

2. Pricing & Inclusions

2.1 All quoted prices:

• Exclude GST

• Are based on a single, uninterrupted site visit unless otherwise stated

• Include the delivery and completion of the new items only

2.2 Assumptions made for pricing:

• All items are on site at commencement

• Clean, accessible, and safe work areas are provided

• Standard work-related waste is removed by Finess Group

3. Exclusions (Unless Quoted Separately)

• Removal/disposal of old kitchens or cabinetry

• Alterations to existing fittings or units

• Customisation of new components to irregular spaces

• Engagement of third-party trades (plumbing, electrical, etc.)

• Materials not supplied by Finess Group

• Post-completion alterations due to incorrect site measures or prep

4. Site Access & Readiness

4.1 The client must ensure the site is:

• Safe and compliant with all codes

• Fully accessible during work hours

• Free from obstructions

4.2 Additional charges apply if the requested work is delayed due to:

• Products not on site

• Unsafe or unprepared work areas

• Restricted access

• Interference by other trades

4.3 Clients must notify property management in advance to ensure access.

5. Warranty

5.1 All requested work will follow manufacturer specifications. Any product defects must be addressed with the supplier.
5.2 Finess Group offers a 12-month workmanship warranty from the completion date.

5.3 Warranty is void if:

• Products are modified post-completion

• Manufacturer guidelines were overridden due to site constraints

• Products are used in unintended or extreme ways

• Site prep was incomplete or incorrect

6. Payment Terms

6.1 Invoices are due 14 days from the invoice date, unless alternate terms are agreed in writing or a trade account is active and in good standing.
6.2 Final invoices are issued after work completion and client or representative sign-off.
6.3 Late Fees: Invoices not paid by the due date will incur a 4% late fee every 7 days unless a written dispute is received. Suspension of further bookings or services

6.4 Overdue invoices beyond 30 days may be referred to debt collection, and all associated recovery costs will be added to the outstanding balance.

7. Cancellations & Rescheduling

7.1 Cancellations within 48 hours may incur admin or labour rescheduling fees.
7.2 Delays due to site readiness will result in rebooking no sooner than 5 business days later.

8. Acceptance of Terms

By proceeding with our requested work, you acknowledge and accept these Terms & Conditions. These may be updated at our discretion and the current version is always available upon request or at www.finessgroup.com.

Finess Group
📧 admin@finessgroup.com
📞 (09) 392 - 2271